How do I buy something?
Browse the collections, add pieces to your cart, and check out online. You'll receive a receipt with a private pickup PIN.
How do I get my item?
ELéVATE is pickup only; we don't ship. After your purchase we'll coordinate a pickup time with the seller. Bring your receipt PIN — the seller verifies it before handing your item over.
Can I inspect the item before accepting it?
Yes, please do. Look it over carefully at pickup before you accept it.
What is your return policy?
All sales are final. We don't offer returns, refunds, or exchanges — every piece is one-of-a-kind and pre-loved, which is why we ask you to inspect at pickup.
What if I change my mind before or at pickup?
Your purchase is a commitment — there's no cancellation for a change of mind before pickup, but pickup can be rescheduled freely if your plans change. At pickup, inspect the item before accepting it. If it's damaged or not as described, decline it and the sale is cancelled with a full refund. If you've simply changed your mind, the sale stands — all sales are final.
How does selling with ELéVATE work?
Submit your item through the Sell section on our homepage with a description and at least three photos. We review every submission for quality, list approved pieces, coordinate pickup with the buyer, and pay you twice a month.